A Message About Coronovirus Preparedness
***The SBA still has not released their Standard Operating Procedures (SOP) which advises lenders on how to facilitate the CARES Act small business Paycheck Protection Program (PPP). PennCrest Bank® and our community bank counterparts are working diligently but are limited by the lack of communication from the SBA. It is our intent to continue to work diligently in an effort to make certain things are done right.***
At PennCrest BANK®, the safety, health and welfare of our employees and customers remain our top priority. We are actively monitoring developments from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and state and local authorities in regard to the Coronavirus (COVID-19).
We have implemented our Pandemic Preparedness Policy in an effort to protect all who trust PennCrest for their banking needs, or for their livelihood.
Effective Wednesday, March 18th at 8:30 AM all transactions will be conducted at our drive-thru; lobby visits will be strictly by appointment only, and only for essential transactions that cannot be completed by other means. These revised operations will continue until authorities deem that it is safe to begin the resumption of normal activities.
We recognize that the temporary procedures will be particularly inconvenient for our Main Office and Hollidaysburg customers, and for that we apologize. We will welcome customers at our Downtown Altoona location by appointment only, and ask our Hollidaysburg customers to visit our Pleasant Valley location. As always, we encourage all customers to explore the convenience of our online and mobile banking tools; these services, as well as our ATM’s are available to you 24 hours a day, 7 days a week.
We urge you to remain diligent in protecting your identity and financial information. Never provide any financial or personal information to an unsolicited caller or email.
We are also taking additional steps to support and protect your financial well-being. To help those customers who are experiencing financial hardships due to illness, workplace closures, or a reduction in scheduled pay as a result of COVID-19, we have implemented programs designed to help. Please contact us at 1-888-716-7587 or your local branch office to arrange a discussion of the assistance program that is right for you.
Please continue to visit our website, our Facebook page, or call 814-381-7355 for the current pandemic message. This message will be updated with information on the Coronavirus and Bank operations as changes occur. To speak with a banking representative call 1-888-716-7587 (Monday thru Thursday 8:30 am – 4:30 pm, Friday 8:30 am - 7:00 pm, and Saturday 8:30 am – noon).
We appreciate your trust, loyalty and confidence!